TERMS & CONDITIONS

These Terms and Conditions apply to all purchases made by you at bycaseplay.com. Contracts are entered into with CasePlay AB, Org.nr:559100-3016. Address: Dalslandsgatan 4A, 21 430, Malmo Sweden. 

E-mail: info@bycaseplay.com . These Terms and Conditions only apply to consumers and do not apply to retailers or business owners/businesses.

 

How it works

Once you have ordered and paid for your products at bycaseplay.com, bycaseplay.com will send the customer the following providing he/she has submitted an accurate e-mail address when placing the order. An email confirmation with a receipt of your payment, order details and information regarding delivery or pickup providing. We cannot guarantee that all the ordered goods are available in our inventory at all times - but we will always ship or get products ready for pickup as soon as possible.

If you have requested delivery to a different address, prices will not be included on the in-parcel receipt since we assume that the delivery is a gift to the recipient. Your pricing information will however be included on your order receipt e-mail.

 

Warranty

All products on www.bycaseplay.com offers 24-month limited warranty. 

 

Order details etc.

We encourage you to print or save a copy of these Terms and Conditions, your payment information for paying online and shipping confirmation email immediately upon receipt, in case you need to contact us with any questions about your order. If you notice that any of the information e-mailed to you is incorrect, please contact us immediately so that we can correct it.

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.
Unless you cancel your order, acceptance of your order and completion of the contract between you and skiniplay.com will be completed when we email you to confirm the goods have been dispatched. 

 

Prices

All prices are stated as Euros inclusive of all applicable taxes. The price applicable is the price set out next to the product in question on the website on the date of ordering. All orders are payable in all currencies in Europe including Danish Krone, Swedish Krone, Norweigian Krone and Swiss Franc. The rate of exchange will be set by the Bank at your service.  

bycaseplay.com reserves the right to modify their prices constantly but the products will be invoices on the basis of tariff in force at the time of the recording of the orders subject to their availability.

 

Availability 

All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers.
bycaseplay.com offers products for sale that are in stock and available for dispatch. Occasionally however, we may be waiting for shipments from our manufacturer. We might also receive simultaneous orders which we may result in items being no longer available.

In theses circumstances, you will be notified by our customer service as soon as possible.

bycaseplay.com reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address

 

Payment

We accept payment by MasterCard, Visa and other means stated at the checkout page. Your credit/debit card will be pre-authorised for payment at the time of ordering. As part of this authorization process, your bank will place a hold on your account for the purchase amount of the order. The hold will be removed after a number of days determined by your banking institution. You will not be charged for the goods until they have been shipped.

The bycaseplay.com payment solution is based on the SSL standard, which means that your information submitted in connection with the payment transaction is protected by encryption.

 

Delivery

Delivery is Worldwide. We offers free delivery within Denmark, Sweden, Finland and Norway when . Also, free shipment covers address in Germany, Estonia, Latvia, Lithuania, Polen, Belgium, Luxembourg, Netherland and Great Britain.  For rate of transport to other countries, please contact us in advance. 

Please note that we aim to dispatch all orders within 24 hours, or 48 hours during sale periods.

bycaseplay is not responsible for any delays caused by destination customs clearance processes.

Orders shipped to the European Union will be delivered by DPD Postnord or DHL.

- Times of delivery

The usual time of delivery depends on the address of delivery and is estimated in the Shipping and Handling section.

- Liability for late delivery

bycaseplay.com makes every effort to deliver goods within 24 hours and 48 hours in sales time; however delays are occasionally inevitable due to unforeseen factors. If B&O bycaseplay.com does not deliver the goods within the estimated timescales, you should request bycaseplay.com to make the delivery within an additional period of time which in the circumstances is appropriate. If bycaseplay.com fails to deliver the goods within that additional period of time, you are entitled to terminate the contract.

- Liability for damage during transport

bycaseplay.com carries the risk and liability for damage to the goods during transport when delivering until you or someone appointed by you has taken physical possession of the goods.

If you choose to return the goods regardless of the situation, you will have the risk and liability for damage to the goods during transport when returning until bycaseplay.com has taken physical possession of the goods.

 

Cooling-off right 

You have the right to withdraw from your purchase within fourteen (14) days after receipt of the goods without giving any reason.

The cooling-off period will expire after fourteen (14) days from the date on which you acquire, or a third party other than the carrier and indicated by you acquires physical possession of the goods. In the event of different goods ordered in one order, but delivered separately, the period is calculated from the date when the last goods are in your possession. 

To observe the cooling-off period, it is sufficient for you to send your communication concerning your cooling-off right before the cooling-off period has expired. Returning of the goods must be made no later than fourteen (14) days from the date on which you notified us that you decided to exercise the cooling-off right.

 

- Cooling-off effects

If you regret your purchase, we will reimburse you for all payments received from you, without undue delay and in any event no later than fourteen (14) days from the date on which we were informed about your decision to cancel this contract. We will make the reimbursement by the same payment method used in the initial transaction unless otherwise expressly agreed. In no event will you be requested to pay any fees in connection with the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. 

If you would like to discuss your cooling-off right and return of products, please contact us.

 

Complaints

Any complaints will be handled by our customer service in accordance with the relevant national legislation.

You can complain to Email: customer@bycaseplay.com

 

Defective goods

If any errors or defects should occur with bycaseplay products, you may claim remedy in accordance with statutory law on the sale of consumer goods. The Swedish Sale of Goods Act thus applies. 

 

Intellectual Property 

All the texts, comments, works, illustrations and images reproduced on the website bycaseplay.com are reserved for the title of the royalty and intellectual document of title worldwide. For this reason and in accordance with the provisions of the Code of the Intellectual Property, only a private use is allowed unless special dispositions are previously made, following the code of the intellectual property. Any other use is constitutive of counterfeit and sanctioned with the Intellectual document of title except preliminary authorization of skiniplay.com. Any reproduction total or partial of the catalogue of bycaseplay.com is strictly prohibited.

byCasePlay is a trade mark owned by CasePlay AB, Sweden. All rights reserved according to the European Intellectual Property Laws. 

B&O PLAY, Beoplay and Bang & Olufsen are registered trademark owned by B&O Play A/S and Bang & Olufsen A/S. 

 

Privacy Policy

This policy governs any kind of processing (including collection, use, transfer, storage and deletion) of personally identifiable information (any information that may be used to identify a physical person, and any other information associated therewith) about natural persons, which are either consumers of bycaseplay.com products or services, or representatives of our cooperation partners (“personal data”). This policy applies to our processing of personal data collected through any means, actively as well as passively, online as well as offline, from persons located anywhere in the world. Any question regarding our processing of personal data may be directed to:

Email: info@bycaseplay.com
 

General principles

Generally, will be guided by the following principles when processing personal data:
1. We will only collect personal data for specific and specified purposes;
2. We will not collect personal data beyond what is necessary to accomplish those purposes;
3. We will not use personal data for purposes other than that for which the data was collected, except as stated herein, or with prior consent;
4. We will not transfer personal data to third parties or across borders, except as stated herein, or with prior consent;
5. We will seek to verify and/or update personal data periodically, and we will accept requests for amendments of personal data;
6. We will apply high technical standards to make our processing of personal data secure;
7. Except when stated herein, we will not store personal data in identifiable form longer than is necessary to accomplish its purpose, or as is required by law.

Transfer of personal data to third parties and/or other countries

As a general principle, we process personal data in order to facilitate or improve the bycaseplay.com's offerings and services to you. We do purchase supplementary data from public sources to complement our data bases.
We do not process personal data on behalf of third parties, nor do we sell personal data to, or share personal data with, third parties for their own, independent use, except if you allow us to do so. 
We do share personal data with third party vendors when it is necessary to provide services that we don’t perform ourselves, e.g. shipping of products, mailing of Newsletters, etc.
We also use third party data hosting companies to store personal data collected by us in their servers, and to do data validation checks for us.

All data transfers to third party vendors or partners, including those listed as examples above will be subject to a written contract between us and the third party vendor or partner in question, and the vendor or partner will not have any authority to use such personal data for any purpose other than as instructed by us.
We will disclose personal data when legally obligated to do so under subpoena or court order, or for law enforcement purposes. 

 

Online shopping at bycaseplay.com

When you ordering online via www.bycaseplay.com, we will process transaction-related personal data, such as your first and last name, mailing and shipping address, phone number, email address, credit card or other payment information. We will also process information about your purchases with us.

We will use such personal data to process and deliver your order, to provide notification of order status, and to update your profile periodically to ensure that we have the most accurate personal data available. We will also use said personal data to analyze customer behavior and to customize our communication with you, if applicable. In this respect, we may transfer tracking information about your use of our sites to external service providers, which will help us optimize your browsing experience. Optimization services will be performed under a written contract between us and any service provider.
If you opt-in (or upon request), we will send you promotional and marketing emails. These may be targeted to you based on your purchase history or online browsing behaviour.

 

Miscellaneous

bycaseplay.com may need to change its data processing policy from time to time to keep up with the ways in which we collect, use, transfer, store and/or delete personal data. If policy changes are made, which would materially and adversely affect the privacy of individuals to whom this policy applies, we will endeavor to give notice of such changes to all individuals concerned.